Policies
Medicare/Medicaid Cancellation Policy
Rio Grande Medical Group policy requires patients to give at least 24 hours notice for cancellation of a sick or recheck visit or 24 hours for a wellness visit. Any patient fails to give proper notice 3 times will be terminated from the practice
Commercial Insurance/Self Pay Cancellation Policy
Rio Grande Medical Group Policy requires patients to give at least 2 hours notice for cancellation of a sick or recheck visit or 24 hours for a wellness visit. There is a $25 charge for missing a sick or recheck visit and a $55 charge for missing a wellness visit.
Minor Patient Policy
In order for us to give your child the best care possible, it is essential that a parent or legal guardian accompany your child to office visits. If this is not possible, we need a letter signed and dated by the parent/legal guardian giving us permission to provide the child with care and/or immunizations.
If the appointment for a complete physical examination on a child over 18 months and the parent/legal guardian is unable to attend, it is best to reschedule the appointment for a time when the parent/legal guardian can be present.
When someone other than the parent/legal must bring the child to the appointment, we can give your child the best care possible if they bring information regarding the child’s symptoms, length of illness, and any questions you would like answered by the provider. Also, please bring all medications to the appointment. Thank you very much for your cooperation.
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